service and maintenance programme
Customer service is central to our thinking. Which is why we see service along with our products as the most important ambassadors for our brands. We know that the ideal service by no means ends with the implementing of a new system, but rather is needed over the entire lifespan of a furnace. Once the maintenance or replacement of wearing parts is required, you as a customer are glad to know that the service is there and immediately available. We support your business around the clock, over the entire operating life of the systems so that you are able to achieve continuous, maximum productivity. For this reason, we keep 95 % of parts in stock permanently. Our spare part hubs in Europe, America and China thus allow us to deliver parts to most countries within a day. And this at the guaranteed lowest prices.
The technicians staffing our hotline are all factory trained, are thoroughly familiar with our products and can be quickly on location when necessary. Should relining be required after several years, we perform this in ex works quality true to the original drawings. On the one hand, these last longer than those one from local providers. On the other hand, only in this way is it possible to achieve the original low energy consumption and full melting capacity of the furnace. Our customers have confirmed this time and again. We would be happy to provide references upon request. Simply ask us for an offer for partial or complete relining. You'll be pleasantly surprised.