Expert help without waiting for a site visit.
When a furnace fault interrupts production, understanding the cause is the first step toward restoring performance. StikoWestofen’s Remote Services Kit connects your team with OEM technical expertise, without automatically waiting for an engineer to travel to site.
Key Benefits
- Reducing downtime by starting diagnosis before travel is required.
- Avoiding unnecessary travel and accommodation costs, as well as related emissions.
- Making site visits more efficient by defining the task and likely parts requirement in advance.
Key Features
- Fast Remote Diagnosis – Identify faults by reviewing operational data, settings, and controls.
- Secure, Authorized Connection – Remote sessions are enabled by the customer’s site team.
- Real-Time Collaboration – Technicians guide on-site teams through troubleshooting using audio and video where helpful.
Applications
- Furnace Troubleshooting : Diagnose operational faults, alarms, and unexpected shutdowns.
- Process Optimization : Review operating parameters and settings to help improve furnace performance.
- Control System Diagnostics : Investigate control settings and system messages.
- Commissioning and Setup Assistance : Support teams with equipment adjustments and operational questions.
How Remote Support Works
Report the issue: Contact the StrikoWestofen 24-hour Technical Support line on +49 2261 7091 129 and describe the fault, symptoms, and effect on production.
Authorize the connection: Your team enables the remote support session and provides any relevant operational context.
Diagnose together: The technician reviews available data, settings and controls, uses video and audio where helpful, and guides the site team through checks.
Agree the next action: The outcome may be a remote resolution, a recommended adjustment, replacement parts, or a better-prepared on-site intervention.